Terms of service

Who these terms are between

These terms are between Marketville Ltd, trading as Ecommerceville, registered in Scotland under number SC793345, of 34 Brown Street, Glasgow, Scotland, G2 8PD (“we”, “us”), and the business that has engaged us and connected an Amazon account to the application (“you”).

They sit alongside the agency agreement between us. Where the two disagree, the agency agreement takes precedence.

They are specific to the application. The terms published on ecommerceville.com govern use of that website, and are not replaced by these.

What the service is

Ecommerceville Stock Monitor reads data from the Amazon selling and advertising accounts you have authorised, and produces stock, listing, sales and advertising reports from it. What it reports on is described on the app page.

It is a reporting tool. It does not make changes to your Amazon account, and it does not place orders, alter listings or adjust campaigns on your behalf.

Access and accounts

The application is used by our staff to run your account. Where we give you a sign-in of your own, it is personal to the named individual: it may not be shared, and you will tell us promptly if you believe it has been compromised.

We may suspend an individual sign-in immediately where we believe it is being misused or has been compromised, and will tell you why.

Your Amazon authorisation

• You authorise the application from your own Amazon account. You confirm you are entitled to grant that authorisation for the account concerned.
• The authorisation is read-only and is used solely to produce reports for you.
• You may withdraw it at any time from Seller Central, without notice to us. Doing so will stop reporting, which may affect what we can do for you under the agency agreement.
• Your use of Amazon’s services remains governed by your agreements with Amazon. Nothing here changes those, and we are not responsible for Amazon’s decisions about your account.

Acceptable use

You agree not to:

• attempt to access data belonging to another client, or any part of the application you have not been given access to;
• probe, scan or test the security of the application, or interfere with its operation, without our written agreement;
• copy, scrape or redistribute the application or another party’s data from it;
• use it unlawfully, or in breach of Amazon’s own policies.

Security research is welcome where it is reported responsibly — see the support page.

Your data

The data collected from your Amazon account remains yours. We hold it to produce your reports, we do not pool it with other clients’ data, we do not use it to benchmark one client against another, and we do not sell it. How it is stored, who else touches it and how long it is kept are set out in the privacy policy, which forms part of these terms.

You may ask for a copy of it, or for it to be deleted, at any time.

Availability

We aim to keep the application available during UK business hours and to collect data daily, but we do not promise uninterrupted service. It depends on Amazon’s APIs and on third-party hosting, and both have outages and rate limits outside our control. Amazon also publishes sales and advertising data on a delay, so the most recent day or two will often be missing.

We may take the application down for maintenance, and will avoid doing so during the hours your reports are normally produced.

Accuracy of reports

Reports are produced from data Amazon supplies. We take care that they are read and presented correctly, but we cannot warrant that Amazon’s underlying figures are complete or accurate, and Amazon revises them after the fact — attributed advertising sales in particular continue to fill in for about a week.

Reports are to inform your decisions, not to replace your own judgement. Commercial decisions you take on the basis of them remain yours.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither party is liable for loss of profit, loss of business, loss of anticipated savings or indirect or consequential loss; and our total liability arising out of the application in any twelve-month period is limited to the fees you paid us for the service in that period.

Ending the engagement

Either of us may end the engagement in accordance with the agency agreement. On termination your authorisation is revoked, collection stops, and your data is deleted within 90 days — sooner if you ask. We will provide a copy of what we hold before deleting it if you request one.

Changes to these terms

We may update these terms. Where a change materially affects you we will tell you directly and give reasonable notice before it takes effect, rather than relying on this page being re-read. The date at the top shows when it last changed.

Governing law

These terms are governed by the law of Scotland, and the courts of Scotland have exclusive jurisdiction over any dispute arising from them.

Contact

General and support

info@ecommerceville.com

Data and privacy

info@ecommerceville.com

Registered office

34 Brown Street, Glasgow, Scotland, G2 8PD